Cancellation Policy – Erban Spa is mindful about running appointments on time and ensuring we can fulfil requests effectively to fit in client bookings. All bookings of 1 1/2hours or more will be required to pay a deposit prior to attending.
The team at Erban Spa really appreciate when you receive your reminder text or email 48 hours prior to booking that you reply “Y” to confirm your time or let us know at this time if you need to reschedule by calling us as soon as possible. We will recontact you to ensure the time is confirmed. For those clients who then cancel last minute or reschedule on the day your gift voucher may be liable for a deduction or a cancellation or no show charge associated, thanks for your booking and we look forward to seeing you in the spa soon.